Frequently Asked Questions Regarding COVID-19

Following the unprecedented situation of covid-19 we have compiled a list of frequently asked questions to assist our customers.

Applying for your provisional HGV/PCV licence- Do you still need a medical?

Yes, anyone applying for a first HGV/PCV licence (or C1/D1 if they passed the car test after 1996) needs a D4 medical.

Renewing your HGV/PCV Licence at 45 or over- Do you still need a medical?

DVLA have confirmed that they will accept and process any D4 medicals submitted in the usual way so our medical advice is that you undertake a medical to ensure your application will be accepted in the first instance.
DVLA announced in April 2020 that anyone renewing their HGV/PCV licence between 1st Jan- 31st Dec 2020 can apply for a 12 month licence without undertaking a medical, but if you have a notifiable condition DVLA still require a D4 medical to be completed, so our advice is to undertake your medical as you would have done normally when renewing your licence. We will update this page when DVLA release further information on this matter. More info here:

Renewing your C1/D1 licence at 70 (Grandfather rights)- Do you still need a medical?

Yes, but there’s a catch!- DVLA have confirmed that the 12 month licence extension that HGV/PCV drivers can apply for during COVID-19 pandemic does not apply to drivers renewing their licence at 70. However, DVLA have also advised that there are significant delays in processing D4 medical for drivers renewing their C1 licence at 70.
DVLA’s advice to drivers in this position is to renew your car licence online (which can be done if you have a valid UK passport) as they are not accepting paper applications from non key workers, and to renew your C1 licence once we are through the pandemic even if you have to go without it for a period after turning 70*- We appreciate that this is very frustrating for drivers and are pushing for further clarity from DVLA.

Medicals Following A Driving Ban- Useful Information

During the COVID-19 pandemic we have received a high number of enquiries from people who have been banned from driving and wish to re-apply for their driving licence. Unfortunately we do not offer this service but we can signpost you to the appointed DVLA Doctor for Shrewsbury and surrounding areas. Please note DVLA have suspended all HRO (High Risk Offender) medicals for those who are banned and they are not sending out paperwork to appointed Doctors.

Is D4Drivers operating and still providing medicals?

Yes!- We have resumed providing medicals at nearly all of our 75 locations, but many at alternative venues who are opening for our clinics for key workers. You can book online at or call 0300 3030 668. If you do not see a clinic suitable please keep checking in as we continue to get more clinics back up and running.

What PPE measures are in place?

All of our Doctors wear protective mask and gloves for clinics, replacing them for every medical they carry out. Masks are also provided for customers. Customers must wait outside the clinic venue (or in your car if you are within view of the clinic) prior to your appointment, our Doctor will ring you by phone inviting you into the clinic venue, minimising the number of customers in the clinic at one time and respecting distancing measures as much as possible.

What can you do to help D4Drivers?

We appreciate our customers’ understanding that PPE and safety measures have had to be introduced and that in some instances this may cause delays during clinics.

In many locations we have sourced new venues which are open for key workers during the COVID-19 pandemic but unfortunately there are a handful of locations where we are yet to find a clinic venue. If you know of any local clinical or meeting room settings in the following areas which are open for key workers, please let us know at, this could mean the difference in D4Drivers running a clinic in your area:

  • Bury
  • Chester
  • Dartford
  • Droitwich
  • Edmonton
  • Gatwick/Crawley
  • Heathrow/Hounslow
  • Luton
  • Oxford
  • Stockport
  • Wolverhampton
How can you book a medical with D4Drivers?

You can book online 24/7 at or call our team on 0300 3030 668 between 8.30am-5.00pm Monday-Friday or 8.00am-4.00pm Saturday. Please note we are operating a reduced workforce as we continue to bring back more staff.